Shipping and Delivery

Last updated: 5 August 2026

 

1. Delivery partners

We ship nationwide across South Africa using a network of trusted courier partners, selected based on your delivery area.

 

2. Delivery costs

Delivery fees and our free-shipping threshold are calculated and shown to you at checkout, before you pay — these may change from time to time, so checkout always reflects the current rates.

Orders are only processed and dispatched once payment has been confirmed via PayFast — not on proof of payment alone. This avoids delays or disputes where a payment hasn't actually cleared.

 

3. Delivery times

• Orders are typically processed and dispatched within 1–2 business days of payment being confirmed via PayFast
• Standard delivery generally takes 2–5 business days from dispatch, depending on your location
• Delivery times are estimates provided by our courier partners and are not guaranteed. Outlying and remote areas may take longer

You'll receive a confirmation email once your order is dispatched, including tracking information where available.

 

4. Delivery areas

We deliver wherever our courier partners service within South Africa. For remote or outlying areas, a surcharge may apply — this will be calculated and shown to you at checkout before you pay, so there are no surprises.

We don't currently ship internationally. 

 

5. Handmade soap — extended processing time

Our soap products are handmade in small batches and require a 4–6 week curing period before they're ready to ship. Soap orders are placed on backorder and dispatched once curing is complete — you'll be told the expected dispatch date at checkout or by email after ordering. This extended timeline doesn't apply to our other product ranges.

 

6. Order tracking

Once your order is dispatched, you'll receive a tracking link by email so you can follow its progress.

 

7. Delivery issues

If your order hasn't arrived within the expected timeframe, or arrives damaged, please contact us at hello@franelle.co.za with your order number and we'll investigate with our courier.

Please inspect your order on delivery — see our Returns & Refunds Policy if anything is missing, damaged, or incorrect.

 

8. Risk and ownership

Risk in the goods passes to you once delivered to the address provided at checkout. Please ensure your delivery address and contact details are accurate and complete — we're not responsible for delays or non-delivery caused by incorrect address information provided at checkout.

 

9. Contact us

Body and Home Manufacturing (Pty) Ltd t/a Franelle & Co Unit 6, 6 Verster Street, Paarl, Western Cape 7646, South Africa Delivery queries: hello@franelle.co.za